Mindset Associates

The Service Mindset

I have been fortunate enough, in my career to date, to lead large teams across a variety of cultures, locations and languages. Most of these teams worked with high profile clients to rush deadlines with complex workflows and technology and their day would consist of keeping calm and creating an excellent customer experience while sticking

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Creating Alignment

Alignment – a term used to describe the synchronisation of the work, structure, metrics, people, reward, culture and leadership to a clear defined strategy. A topic which follows on nicely from last week’s discussion on Silos and the tell tale signs of a Silo culture which breaks down alignment. So now we are rowing in the same

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From Technical Expert to Leader…

One thing is certain about today’s leaders: technical competence alone is not enough to make them successful. We support organisations to transition their people from ‘Technical expert’ to ‘Leader’. Most businesses we work with, in particular, service led enterprises who are undergoing exponential growth are facing a reality which forces them to question whether promoting

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Leadership of tomorrow…

Millennials. A generation which, according to Deliotte, will make up 75% of the global workforce by 2025. A generation which is frequently being labelled as having high expectations for rapid career development, is hungry for feedback and a workplace founded on fairness and equality but is often critised for being loyalty-lite.  I agree with Simon

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