It was back in Paris in 2007 that the seed was planted. It was a seed that would flourish over the years and it wasn’t until about 2011 that I was able to give true significance and meaning to the conversation that had taken place in which that very seed was sown. Back then I …
In my experience of working in multiple sectors either internally or as a consultant there is a pattern to what makes a difference between organisations that have a great service culture and organisations that aspire to have great service culture but ultimately fail to translate the aspiration into reality for their customer and teams. I …
Much of the pain we see in business dysfunction today is the result of a silo culture built by leaders who have created an infrastructure in which their team members operate but the walls of this infrastructure are often barriers to innovation and creativity, which over time can lead to toxic culture challenges. Most leaders …
Creating Collaboration through Human Focused Leadership Read More »
I have been fortunate enough, in my career to date, to lead large teams across a variety of cultures, locations and languages. Most of these teams worked with high profile clients to rush deadlines with complex workflows and technology and their day would consist of keeping calm and creating an excellent customer experience while sticking …
Alignment – a term used to describe the synchronisation of the work, structure, metrics, people, reward, culture and leadership to a clear defined strategy. A topic which follows on nicely from last week’s discussion on Silos and the tell tale signs of a Silo culture which breaks down alignment. So now we are rowing in the same …
Silo – a term that has become part of our everyday business vocabulary, it has been passed around and discussed at many board room tables over the years and for many organisations is still as current today as it was last year and the year before. Silo mentality in the workplace occurs when people specifically conclude …
Dismantling the silos and rowing in the same direction Read More »
One thing is certain about today’s leaders: technical competence alone is not enough to make them successful. We support organisations to transition their people from ‘Technical expert’ to ‘Leader’. Most businesses we work with, in particular, service led enterprises who are undergoing exponential growth are facing a reality which forces them to question whether promoting …
Inertia is common in many organisations. As businesses grow, their operations become increasingly complex, with more customers, more employees and more suppliers. Often, processes and systems that supported a company well for many years will no longer scale to accommodate the changes. As a result, a now-complex business may find itself using outdated processes and …
Millennials. A generation which, according to Deliotte, will make up 75% of the global workforce by 2025. A generation which is frequently being labelled as having high expectations for rapid career development, is hungry for feedback and a workplace founded on fairness and equality but is often critised for being loyalty-lite. I agree with Simon …
In a previous blog, I reflected on Time to Think and how important it is for organisations to create a Thinking Environment in which people can create, innovate and prosper. Therefore limiting workplace burnout, enhancing mental well-being and ultimately leading with a human centred approach, what at MA, we call ‘Human Focused Leadership’ (HFL). A …
