Service Mindset

The Service Mindset

I have been fortunate enough, in my career to date, to lead large teams across a variety of cultures, locations and languages. Most of these teams worked with high profile clients to rush deadlines with complex workflows and technology and their day would consist of keeping calm and creating an excellent customer experience while sticking …

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Creating Alignment

Alignment – a term used to describe the synchronisation of the work, structure, metrics, people, reward, culture and leadership to a clear defined strategy. A topic which follows on nicely from last week’s discussion on Silos and the tell tale signs of a Silo culture which breaks down alignment. So now we are rowing in the same …

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Dismantling the silos and rowing in the same direction

Silo – a term that has become part of our everyday business vocabulary, it has been passed around and discussed at many board room tables over the years and for many organisations is still as current today as it was last year and the year before. Silo mentality in the workplace occurs when people specifically conclude …

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