Service Mindset

Mindset Associates in partnership with Birmingham City University to develop AI technology

Mindset Associates work with businesses in a range of sectors providing interventions to help organisations successfully implement change-projects. 70% of change management projects end in failures, but the reasons for such failures are frequently repeated and in nearly all cases preventable. As such, Stuart Ewen, founder of MA, wanted to develop a digital change readiness […]

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Here comes hybrid working

If you thought adjusting to working from home was challenging…Here comes hybrid working. It took months for leaders and employees to adjust to working remotely, following Covid-19 last march. The next era of work might be even more messy, especially looking at McKinsey’s latest research that says 68% of companies lack a detailed plan for

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Managing Change in a New Era

Article published in City Security Magazine Disruption The start of this decade has seen unprecedented levels of disruption around the world. Climate change, terrorism, increased cyber threats, the US elections, not to mention the political fall-out of Brexit, and most recently, the global pandemic with coronavirus. The full consequences of these individual disruptions are still

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Changing Mindsets!

Over the last few weeks, ready for our new website, I have been filming some testimonial videos with our clients. As part of this process, I have asked them what they feel had the most impact. One thing that comes out loud and clear is that our diagnostic process has really helped them understand why

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The Service Mindset

I have been fortunate enough, in my career to date, to lead large teams across a variety of cultures, locations and languages. Most of these teams worked with high profile clients to rush deadlines with complex workflows and technology and their day would consist of keeping calm and creating an excellent customer experience while sticking

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Creating Alignment

Alignment – a term used to describe the synchronisation of the work, structure, metrics, people, reward, culture and leadership to a clear defined strategy. A topic which follows on nicely from last week’s discussion on Silos and the tell tale signs of a Silo culture which breaks down alignment. So now we are rowing in the same

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